Domestic shipping in New Zealand takes 1 business day to send out. We use overnight service so that you will receive your order the following day.

Rural Places and South Island can in some cases take 2-3 days

Yes, we do only if the product is faulty or your pet doesn’t like one of our products for any genuine reason. Must be before 30 Days.

Yes, you can pick up your order from our showroom at 3a Henry Rose Place, Albany, Auckland. We will notify you once your order is ready. Usually same day.

We currently only ship in New Zealand. International Shipping will be coming soon!

When you are emailed your shipping notification, you will also be sent your tracking number. You can use this to track your order in real time. If you have any issues, please don’t hesitate to contact us:info@honestpetcollective.co.nz

We are a proudly New Zealand owned and operated business. Located in Auckland on the North Shore.

Simply find "Account" at the top right of your screen or "Account Log in" bottom of your screen (footer) on mobile.

Enter the email address you used when you signed up.

We'll send a verification code to your email or mobile.

Once logged in, just click on your subscription to view details.

Yes, you can modify or cancel your subscription at any time through your account or by contacting our customer support team.

Q: How do I dispose of the Honest Pet Collective Dog Food packaging (marked with a recycling triangle and '1')?

A: If your Honest Pet Collective Dog Food packaging has a recycling triangle with the number '1' inside, this indicates it is made from PET (Polyethylene Terephthalate).

PET (#1) plastics are widely accepted in standard curbside recycling bins across both New Zealand and Australia.

To dispose of your packaging responsibly:

• Empty and Rinse: Please ensure the bag or container is completely empty of food residue and, if possible, given a quick rinse. This helps to prevent contamination of other recyclable materials.
• Place in Curbside Recycling Bin: Once empty and clean, you can place this packaging directly into your household's regular recycling bin.

Always a good practice: While PET (#1) is universally recyclable, it's always a good idea to quickly check your specific local council's recycling guidelines on their website, just in case there are any unique local requirements.

Our dog food options are all grain-free and contain no artificial flavours, colours or fillers. A great choice for dogs with allergies or sensitivities, as our whole range consists only of novel proteins and a high % of real meat as the first ingredient! The fussiest of dogs love our food!

We currently only offer dry dog food (kibble) for dogs, with an expanding range of products coming in the future! Our formulas cater to many dietary needs and preferences. Our options are hypoallergenic, grain-free, high protein, and contain real meat content (novel proteins).

Yes, our dog food is designed to meet the nutritional needs of dogs of all breeds and sizes. 

To choose the best food for your dog, consider their age, size, activity level, and any specific dietary needs or allergies. If you’re unsure, our customer service team can help you select the right product based on your dog’s individual requirements.

Our current "grain-free" dog food range is formulated and designed right here in New Zealand, using high-quality sourced ingredients and manufactured in Europe.

We're also excited to announce that we have a "NZ Made" range in development, coming later this year!

Feel free to reach out if you would like more information about our products.

Yes, we use premium, natural ingredients in our dog food to ensure high nutritional value and great taste. Our recipes are free from artificial additives, fillers, and by-products, focusing instead on wholesome, nutrient-rich ingredients.

If you’re transitioning your dog to our food, it’s best to do so gradually. Start by mixing a small amount of our food with your current food, gradually increasing the proportion over 7-10 days. This helps to avoid digestive upset and allows your dog to adjust to the new formula.

Nutritional information for all our dog food products is available on our website under each product’s description. You can also find detailed ingredient lists and feeding guidelines to ensure you’re providing the best nutrition for your dog.

Yes, all our dog food products undergo rigorous quality testing to ensure they meet our high standards for safety and nutritional content. We are committed to providing only the best for your pet.

For any questions or concerns about our products, you can contact our customer service team via email atinfo@honestpetcollective.co.nzor through the contact form on our website. We’re here to help with any product-related inquiries.

Our products are FDA-approved. As a New Zealand-based company, we operate under the oversight ofMPI New Zealand (Ministry for Primary Industries), which is recognised by the FDA for adhering to stringent global food safety and quality standards. This ensures that our products adhere to strict manufacturing and safety regulations, providing your pets with food that is safe, nutritious, and of the highest quality.

Novel proteins are less likely to cause food allergies and sensitivities in dogs. They also provide a high-quality source of protein, essential for your dog’s health and well-being.

Yes, our recipes are designed to provide complete and balanced nutrition for your dog, supporting their overall health, energy, and well-being.

Yes, our grain-free and hypoallergenic formulas are ideal for dogs with allergies or sensitivities. We avoid common allergens like chicken, beef, and grains, using novel proteins instead.

Yes, we offer trial packs of all three flavors—perfect for introducing your dog to Honest Pet Collective’s range.

Yes! We offer subscription plans for added convenience and savings. Choose your preferred frequency at checkout, and we’ll deliver your pet’s food automatically.

We use durable, resealable bags to maintain freshness and make storage easy for pet owners.

Yes, we strive to source ingredients from ethical suppliers and use environmentally conscious practices wherever possible.

We prioritize quality, transparency, and innovation. Our recipes are crafted with care, using real meat as the #1 ingredient and avoiding common allergens and fillers.

Our kibble pieces are approximately 1.2 cm to 1.5 cm in diameter. This size is ideal for most dog breeds, making it easy to chew and enjoy.

Yes, our recipes are carefully formulated to meet and exceed the nutritional levels established by AAFCO Dog Food Nutrient Profiles for complete and balanced nutrition.

It is packed in moisture and oxygen proof packaging to ensure freshness until opened.

Our dog food is crafted using high-quality ingredients and a process designed to preserve essential nutrients. The ingredients are carefully blended and cooked at controlled temperatures to ensure optimal nutrition and flavour. Each batch undergoes rigorous quality checks to meet our high standards, so you can feel confident that your dog is getting a safe, nutritious, and delicious meal.

Yes! Our packaging is designed with sustainability in mind and is made from recyclable materials. The packaging is classified with recycling code 1, which means it can be easily recycled through most curbside recycling programs. We’re committed to reducing our environmental footprint while delivering high-quality products for your pets

Yes, our dog food is formulated by a veterinarian to ensure it meets the highest standards for your pet's health and nutrition. Each recipe is carefully designed to provide complete and balanced meals, supporting your dog’s overall well-being with ingredients you can trust.

No, our dog food is completely free from GMOs, grains, and added hormones. We use only high-quality, natural ingredients to provide your pet with a wholesome and nutritious meal

To keep our dog food fresh, store it in a cool, dry place away from direct sunlight. Reseal the bag tightly after each use or transfer the kibble to an airtight container. Proper storage helps maintain its flavour, texture, and nutritional quality.

Our pee pads change color when they come into contact with your pet’s urine, detecting variations in pH levels. These color changes can alert you to potential health concerns, such as urinary tract infections or kidney issues, allowing you to address them early.

Yes, our pee pads are made from non-toxic, pet-safe materials that provide a safe, non-invasive way to monitor your pet’s health.

Replace the pee pads when fully saturated or as needed. Check for color changes daily to effectively monitor your pet’s health.

While primarily designed for dogs, our health-monitoring pee pads can be used for other small pets. Consult your veterinarian to ensure they are suitable for your specific pet.

Yes, our pads can be used in multi-pet households. However, if you notice any unusual color changes, you may want to isolate usage to identify which pet may need veterinary attention.

Q: How do I dispose of the Honest Pet Collective Health Monitoring Cat Litter bag?

A: Our cat litter bags are made from PET+PE soft plastic. Due to their multi-layered composition, these bags are generally not accepted in standard curbside recycling bins in New Zealand or Australia.

To dispose of your empty and clean litter bag responsibly:

• For New Zealand customers: Please drop off your empty and clean bags at participating Soft Plastic Recycling Scheme collection points. These are often found at Countdown, New World, and Pak'nSave supermarkets, as well as other retail stores. You can find your nearest drop-off location on the Soft Plastic Recycling Scheme website.
• For Australian customers: Please look for REDcycle collection bins at participating supermarkets like Woolworths and Coles. You can find their drop-off locations on the REDcycle website.
• Important: Please ensure the bag is completely empty and as clean as possible before dropping it off to avoid contamination. If the bag cannot be thoroughly cleaned, it should be placed in your general waste bin, which goes to landfill.

We are committed to environmental responsibility and encourage all our customers to utilize these specialized soft plastic recycling programs where available.

Our Litter was  developed by a team of veterinarians and scientists specifically for cats.
Our litter is made from non-toxic, naturally occurring silica gel crystals, making it safe for cats of all ages. The low-dust formula reduces the risk of respiratory irritation, and it is soft on sensitive paws. Honest Pet Collective litter does not contain harmful chemicals or fragrances, ensuring a safer and healthier environment for your cat. However, we recommend monitoring your cat to prevent ingestion of the litter, and consulting a veterinarian if any unusual symptoms appear. 

Often, silica gel in cat litter is confused for crystalline silicate , which is classified as hazardous material by the OSHA. No crystalline silica is used in our litter.

Silica gel is a highly absorbent, non-toxic material made from natural minerals. Also known as Synthetic Amorphous Silica (SAS), it has been used in the food and cosmetic industries for years. It absorbs moisture quickly, traps odours effectively, and helps monitor your cat’s health by changing colour based on urine pH levels. Unlike traditional clay litter, silica gel is low-dust, lightweight, and does not clump, making it safer and easier to use. 

Typically, one bag lasts about a month for one medium-sized cat. For multi-cat households, you may need additional bags to ensure adequate litter depth and odour control. Adjust based on your cats’ usage and litter box size.

Choose a dry area for your litter box and avoid spots with high humidity, like bathrooms or laundry rooms, to keep the litter in optimal condition.

When transitioning your cat to the Honest Pet Collective litter, a gradual introduction might be necessary, especially if they are new to silica gel litter. Mixing small amounts of the new litter with your current brand can help ease the change.

The Honest Pet Collective litter changes colours to help you identify potential health issues in your cat. Each colour signals a different type of concern, and you can find detailed information about what these colours mean on the Honest Pet Collective website.

To extend the lifespan of your Honest Pet Collective litter, store it in a dry area, stir it daily, and maintain a depth of at least 2 inches in the litter box. If you follow these guidelines and still find the litter isn’t lasting, contact the Honest Pet Collective support team for further assistance.

No, our litter is unscented to ensure it is safe and comfortable for all cats, including those with sensitive noses or allergies.

Our litter is made from naturally occurring silica gel crystals, which are highly absorbent and eco-friendly, ensuring a safe and effective experience for your cat.

Our litter changes colours in response to different pH levels in your cat’s urine, alerting you to potential health concerns like urinary tract infections, bladder stones, or kidney problems.

Yes, our silica gel crystals quickly absorb moisture and neutralize odours without clumping, keeping your home fresh.

Pour the litter to a depth of about 2 inches in a clean litter box. Stir daily, remove feces, and replace the litter monthly or when it is no longer effective.

Absolutely! Our litter is designed for use in households with multiple cats. However, if you notice any unusual color changes, consider using separate boxes to identify which cat may need veterinary attention.

Yes, our silica gel crystals are compatible with most self-cleaning, automated litter boxes. If you experience any issues, please contact our customer service team for assistance.

Yes, we offer a satisfaction guarantee. If you are not happy with our litter for any reason, contact us for a full refund.

No, our litter should not be flushed down the toilet as it could cause blockages in your plumbing system. Please dispose of used litter in the trash.

Yes, our litter is safe for cats of all ages, including kittens. However, always monitor young cats to ensure they do not ingest the litter.

Store your litter in a cool, dry place to maintain its effectiveness. Avoid exposure to direct sunlight or high humidity.

Yes, our lightweight, compact packaging makes it easy to take with you while traveling. Just ensure that the litter remains sealed and stored in a dry environment.

Dispose of used litter in your regular trash. Do not flush the litter or dispose of it outdoors, as it may not be environmentally safe in large quantities.

Our litter is non-toxic, but if ingested in large quantities, it may cause digestive discomfort. Monitor your cat, and consult a veterinarian if any unusual behavior occurs.

Yes, our litter is designed to be low-dust, making it a good choice for cats and owners who suffer from allergies or respiratory issues.

Remove solid waste daily and replace the litter monthly or as needed to maintain freshness.

We recommend using our litter exclusively for the best results, but you can mix it with other brands when transitioning your cat to Honest Pet Collective.

While our litter is eco-friendly and made with safe materials, it is not fully biodegradable. Please dispose of it in accordance with local regulations.

Yes, our litter is soft on paws and gentle enough for cats with sensitivities