Privacy Policy

This Privacy Policy describes how your personal Information is collected, used, and shared when you visit or purchase from honestpetcollective.co.nz (the “Site”).

Personal Information we collect:

When you visit the Site, we automatically collect certain Information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected Information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files placed on your device or computer, often including an anonymous unique identifier. For more Information about cookies and how to disable them, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record Information about how you browse the Site.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain Information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this Information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we talk about device and order Information.

How do we use your Personal Information?

We use the Order Information we generally collect to fulfil any orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with Information or advertising relating to our products or services.

– Send targeted marketing material that is of relevance to you. This can be unsubscribed from at any time.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use cookie data to serve advertisements, offering you better deals on items.

Sharing your personal information:

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also share your address, phone number and shipping details (first and last name) with our fulfilment partners to print shipping labels and any courier who handles your package for delivery. This information is shared securely and only includes shipping information. To avoid doubt, no sensitive financial data is ever shared, nor can we or our staff/partners see it.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for Information we receive, or to protect our rights otherwise.

Behavioural advertising:

As described above, we use your personal Information to provide targeted advertisements or marketing communications that interest you. For more information about targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

– Pinterest: https://help.pinterest.com/en/article/personalization-and-data

Additionally, you can opt out of some of these services by visiting the Digital Advertising.

Alliance’s opt-out portal at http://optout.aboutads.info/.

Do not track:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights:

If you are a European resident, you have the right to access personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you want to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we are processing your Information to fulfil contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Also, please note that your Information will be transferred outside of Europe, including Canada and the United States.

Data retention:

When you place an order through the Site, we will maintain your Order Information for our records indefinitely unless and until you ask us to delete this Information.

Changes:

We may update this privacy policy occasionally to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us:

For more Information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with us by email at info@honestpetcollective.co.nz or by mail using the details provided below:

Marpen Trade LTD

[Re: Privacy Compliance Officer]

3A Henry Rose Place, Albany, Auckland 0632, New Zealand