FAQ

Our dog food options are all grain-free and contain no artificial flavours, colours or fillers. A great choice for dogs with allergies or sensitivities, as our whole range consists only of novel proteins and a high % of real meat as the first ingredient! The fussiest of dogs love our food!

We currently only offer dry dog food (kibble) for dogs, with an expanding range of products coming in the future! Our formulas cater to many dietary needs and preferences. Our options are hypoallergenic, grain-free, high protein, and contain real meat content (novel proteins). 

 Yes, our dog food is designed to meet the nutritional needs of dogs of all breeds and sizes. 

To choose the best food for your dog, consider their age, size, activity level, and any specific dietary needs or allergies. If you’re unsure, our customer service team can help you select the right product based on your dog’s individual requirements.

Yes, we use premium, natural ingredients in our dog food to ensure high nutritional value and great taste. Our recipes are free from artificial additives, fillers, and by-products, focusing instead on wholesome, nutrient-rich ingredients.

If you’re transitioning your dog to our food, it’s best to do so gradually. Start by mixing a small amount of our food with your current food, gradually increasing the proportion over 7-10 days. This helps to avoid digestive upset and allows your dog to adjust to the new formula.

Nutritional information for all our dog food products is available on our website under each product’s description. You can also find detailed ingredient lists and feeding guidelines to ensure you’re providing the best nutrition for your dog.

Yes, all our dog food products undergo rigorous quality testing to ensure they meet our high standards for safety and nutritional content. We are committed to providing only the best for your pet.

For any questions or concerns about our products, you can contact our customer service team via email at info@honestpetcollective.co.nz or through the contact form on our website. We’re here to help with any product-related inquiries.

Our Litter was  developed by a team of veterinarians and scientists specifically for cats.
Our litter is made from non-toxic, naturally occurring silica gel crystals, making it safe for cats of all ages. The low-dust formula reduces the risk of respiratory irritation, and it is soft on sensitive paws. Honest Pet Collective litter does not contain harmful chemicals or fragrances, ensuring a safer and healthier environment for your cat. However, we recommend monitoring your cat to prevent ingestion of the litter, and consulting a veterinarian if any unusual symptoms appear. 

Often, silica gel in cat litter is confused for crystalline silicate , which is classified as hazardous material by the OSHA. No crystalline silica is used in our litter.

Silica gel is a highly absorbent, non-toxic material made from natural minerals. Also known as Synthetic Amorphous Silica (SAS), it has been used in the food and cosmetic industries for years. It absorbs moisture quickly, traps odours effectively, and helps monitor your cat’s health by changing colour based on urine pH levels. Unlike traditional clay litter, silica gel is low-dust, lightweight, and does not clump, making it safer and easier to use. 

Typically, one bag lasts about a month for one medium-sized cat. For multi-cat households, you may need additional bags to ensure adequate litter depth and odour control. Adjust based on your cats’ usage and litter box size.

Choose a dry area for your litter box and avoid spots with high humidity, like bathrooms or laundry rooms, to keep the litter in optimal condition.

When transitioning your cat to the Honest Pet Collective litter, a gradual introduction might be necessary, especially if they are new to silica gel litter. Mixing small amounts of the new litter with your current brand can help ease the change.

The Honest Pet Collective litter changes colours to help you identify potential health issues in your cat. Each colour signals a different type of concern, and you can find detailed information about what these colours mean on the Honest Pet Collective website.

To extend the lifespan of your Honest Pet Collective litter, store it in a dry area, stir it daily, and maintain a depth of at least 2 inches in the litter box. If you follow these guidelines and still find the litter isn’t lasting, contact the Honest Pet Collective support team for further assistance.

No, our litter is unscented to ensure it is safe and comfortable for all cats, including those with sensitive noses or allergies.

Our litter is made from naturally occurring silica gel crystals, which are highly absorbent and eco-friendly, ensuring a safe and effective experience for your cat.

Our litter changes colours in response to different pH levels in your cat’s urine, alerting you to potential health concerns like urinary tract infections, bladder stones, or kidney problems.

Yes, our silica gel crystals quickly absorb moisture and neutralize odours without clumping, keeping your home fresh.

Pour the litter to a depth of about 2 inches in a clean litter box. Stir daily, remove feces, and replace the litter monthly or when it is no longer effective.

Absolutely! Our litter is designed for use in households with multiple cats. However, if you notice any unusual color changes, consider using separate boxes to identify which cat may need veterinary attention.

Yes, our silica gel crystals are compatible with most self-cleaning, automated litter boxes. If you experience any issues, please contact our customer service team for assistance.

Yes, we offer a satisfaction guarantee. If you are not happy with our litter for any reason, contact us for a full refund.

No, our litter should not be flushed down the toilet as it could cause blockages in your plumbing system. Please dispose of used litter in the trash.

Yes, our litter is safe for cats of all ages, including kittens. However, always monitor young cats to ensure they do not ingest the litter.

Store your litter in a cool, dry place to maintain its effectiveness. Avoid exposure to direct sunlight or high humidity.

Yes, our lightweight, compact packaging makes it easy to take with you while traveling. Just ensure that the litter remains sealed and stored in a dry environment.

Dispose of used litter in your regular trash. Do not flush the litter or dispose of it outdoors, as it may not be environmentally safe in large quantities.

Our litter is non-toxic, but if ingested in large quantities, it may cause digestive discomfort. Monitor your cat, and consult a veterinarian if any unusual behavior occurs.

Yes, our litter is designed to be low-dust, making it a good choice for cats and owners who suffer from allergies or respiratory issues.

Remove solid waste daily and replace the litter monthly or as needed to maintain freshness.

We recommend using our litter exclusively for the best results, but you can mix it with other brands when transitioning your cat to Honest Pet Collective.

While our litter is eco-friendly and made with safe materials, it is not fully biodegradable. Please dispose of it in accordance with local regulations.

Yes, our litter is soft on paws and gentle enough for cats with sensitivities.

Our pee pads change color when they come into contact with your pet’s urine, detecting variations in pH levels. These color changes can alert you to potential health concerns, such as urinary tract infections or kidney issues, allowing you to address them early.

Yes, our pee pads are made from non-toxic, pet-safe materials that provide a safe, non-invasive way to monitor your pet’s health.

Replace the pee pads when fully saturated or as needed. Check for color changes daily to effectively monitor your pet’s health.

While primarily designed for dogs, our health-monitoring pee pads can be used for other small pets. Consult your veterinarian to ensure they are suitable for your specific pet.

Yes, our pads can be used in multi-pet households. However, if you notice any unusual color changes, you may want to isolate usage to identify which pet may need veterinary attention.

Domestic shipping in New Zealand takes 1 business day to send out. We use overnight service so that you will receive your order the following day. 

Yes, we do only if the product is faulty or your pet doesn’t like one of our products for any genuine reason. Must be before 30 Days. 

Yes, you can pick up your order from our showroom at 3a Henry Rose Place, Albany, Auckland. We will notify you once your order is ready.

We currently only ship in New Zealand. International Shipping will be coming soon!

When you are emailed your shipping notification, you will also be sent your tracking number. You can use this to track your order in real time. If you have any issues, please don’t hesitate to contact us: info@honestpetcollective.co.nz

We are a proudly New Zealand owned and operated business. Located in Auckland on the North Shore.